Benefits you’ll only find here
10% off Asda pet insurance
10% off selected Asda Pharmacy services
10% off Asda Tyres
10% off Asda Travel insurance
20% off Asda Mobile bundles
Operations and Governance Assistant - Money and Mobile FTC 12 MonthsHead Office
Are you an organised and detail-focused administrator looking for a varied role within Asda Money and Mobile? We have an exciting opportunity for a Money & Mobile Operations Assistant to join our team. You'll support a range of operational, governance and compliance activities, helping to ensure key processes run smoothly while providing excellent support to colleagues across the business.
Your Role
You'll be part of a collaborative team, supporting day-to-day administration, governance activities and operational processes. Working with colleagues across the business, you'll help maintain accurate records, coordinate meetings and actions, support compliance requirements and contribute to continuous improvement initiatives. We're looking for someone who is organised, proactive and has a strong eye for detail. In return, you'll gain exposure to a wide range of business activities and have the opportunity to develop your skills and knowledge within a fast-paced and supportive environment.
Key Responsibilities:
Meeting and Team Administration
- Schedule and organise meetings, including preparing agendas, taking minutes and following up on action items.
- Organise and maintain team documentation, ensuring easy access and confidentiality.
- Use Microsoft 365 and Copilot to automate administrative tasks and improve efficiency.
General Operations Support
- Assist with day-to-day operational tasks and ensure timely execution of administrative activities.
- Act as a point of contact for queries from internal teams and external partners.
- Contribute to improving administrative workflows and procedures.
- Support the creation and upkeep of process maps for Money & Mobile activities, so processes are clear, consistent and easy to follow.
- Support the day-to-day management, collation and regulatory reporting of Cash Services and Gift Card across the Money, Mobile and Gift Card business unit.
- Support the wider team on BAU and compliance requirements to ensure the team and partners adhere to Asda policies, audit and compliance processes.
Project Coordination and Team Collaboration
- Support cross-departmental initiatives by coordinating tasks and communication.
- Track actions and Money & Mobile deliverables, making sure tasks are completed on time and supporting the Operations and Governance Coordinator and Manager.
- Support communications to stores and colleagues on Money & Mobile processes and compliance changes.
Risk and Governance
- Support the maintenance of risk logs and incident management, ensuring issues are recorded, escalated and tracked to resolution.
- Prepare governance packs for quarterly meetings including action items
- Gather evidence and support responses for internal and external audits and regulatory requests.
- Support in-store compliance monitoring (e.g. our instore compliance system), working alongside the activity owner.
- undefined Qualifications and Skills: Not all criteria are essential – we’re looking for a strong overall fit.
- Proven experience in an administrative or operations role.
- Proficiency in Microsoft Office Suite (e.g. Excel, Word, Outlook, Teams and SharePoint).
- Strong organizational skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to prioritise tasks and manage multiple responsibilities in a fast-paced environment. Preferred Skills:
- Experience in governance, compliance, or project coordination within a regulated or retail environment.
- Problem-solving mindset with a proactive approach to tasks. Basic understanding of Copilot for minute-taking and productivity.
Who you will work with:
- Asda Money & Mobile Product Owners
- Operations and Customer Service Teams
- Compliance and Risk Teams
- Third-party providers
Everything you'll love
To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.
You will also get an excellent benefits package including:
Discretionary company bonus
Company pension up to 7% matched
15% colleague discount in store and online
Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves
Find your everything
Apply here
Why Asda?
We’re a really values-led organisation. Our mission means we encourage everyone to be open and honest. We work creatively and collaboratively with each other, valuing everyone’s input. We get on with things, we make them happen. As so many people across the UK rely on us, we have to.
Our Creating Change for Better programme tackles the major challenges facing our business and society today and guides our efforts on where we can make the biggest difference by reducing our environmental footprint, creating healthier products and supporting our communities.
Big businesses like ours offer big opportunities. With more than 1,000 stores across the UK, from superstores and Asda Living to petrol stations, as well as depots and Express stores. £60m+ in revenue taken every day. We conduct £300m worth of transactions every week. Our website handles 2 million transactions a month. And 75% of the UK shop in Asda every year.
Be yourself at Asda
We're committed to creating a workplace where everyone feels welcome, valued and able to achieve their potential.
We want every candidate to have a fair opportunity to show us what they can bring to the role. If you need any support or adjustments during the recruitment process, we'll work with you to make sure you have the support you need.
Need support? Visit our Help Page, select the People Services icon and choose Candidate Query. Tell us how we can help.
Rewards and Recognition
Free remote GP service
Available to you, your partner and your children, 24/7, year round.
Pension
Save for retirement with contributions paid into your pension account by you and Asda.
Free physiotherapy consultations
Helping you and your partner take care of yourselves with 8 free sessions per year.
Colleague discounts
15% off at our stores - get discounts on groceries and George all year round.
Car cash allowance
Eligible colleagues will receive a cash allowance as part of their benefits package. In addition, all salaried colleagues can choose to register for the Salary Sacrifice Electric Car scheme*.
(*Conditions apply)
Mortgage advice
Whether you’re a first-time buyer, renewing your mortgage, looking at buy to lets, or simply after some advice in getting a mortgage, get free* unbiased advice through the Mortgage Advice Bureau (MAB), one the UKs largest mortgage brokers.
Confidential support helpline
Find free emotional, practical, and financial support that’s fully confidential, through a helpline that’s available 24/7, year round.
Cycle to work
Buy a bike through this scheme and save on tax and national insurance.
Financial support
Find financial wellbeing tools and support, including the ability to stream your pay.
Free eye tests
Head to our in store opticians for a free checkup and take care of your vision.
Bonus
Sharing our success with a discretionary bonus scheme for salaried colleagues that really rewards your contributions.
Cancer support
Guidance and support for you and your family, from before diagnosis, to treatment and beyond.
Paid time off
From holiday to sick leave and other types of leave, such as parental leave.
Mental health support
Access free mental health support for you and your family.
Support and advice with care
If you’re supporting older family or friends with care and support, find free, confidential information, expert support, and guidance about later life care for your loved ones through the Legal & General Care Concierge service.
Hybrid working
To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots
Save money on every day spends
Access to hundreds of high-street discounted Vouchers, discounts on days out, gym memberships, airport parking, and more
Setting your loved ones up for the future
As part of the team, you’ll get life assurance.
Guaranteed contracted hours
All colleagues are guaranteed weekly contracted hours / guaranteed weekly shifts via their contract of employment which is agreed with the hiring manager.
Holiday buying
Once a year our salaried colleagues are able to buy up to 5 additional days holiday via salary sacrifice (subject to eligibility).
Everything that makes us different, makes us Asda
Our colleague-led inclusion networks, including our DisAbility, Race & Ethnicity, Women at Asda, LGBTQIA+, and our Wellbeing Network, are all about giving our colleagues a space to share their stories, experiences, and perspective. Supported by our dedicated Executive Ambassadors and led by our ten passionate co-chairs, our Networks help us make changes that make life better for every colleague.
Transforming communities and changing lives
Our stores, distribution centres, and head offices work in local communities across the UK – and we want to be a real part of making a difference for them. From our amazing 400 Community Champions to our charity, The Asda Foundation, we’ve got loads of ways to help local groups and charities. Our outreach programmes, grants, and Community Champions are all about listening to our communities’ needs – to shape projects and initiatives that will make a real impact for local people.
Our commitment to the Armed Forces
Here at Asda, we’re dedicated to helping the Armed Forces rediscover their everything after service. We guarantee interviews for people who have left service and meet the minimum criteria for a role, provide leave for reservists’ training, support for cadet training, and employment opportunities for their partners. And that’s why we have over a thousand new colleagues from the Armed Forces Service Leaver Community join us every year.
Head Office roles
Thinking bigger, looking forwards, and always asking what’s next, Our Head Office teams aren’t afraid to challenge how we think, and embrace fresh perspectives, experiences, and change – all to keep us growing.
Asda House
The heart of everything Asda in the centre of Leeds, Asda House is full of collaborative workspaces and meeting rooms where teams work together to deliver real value for ordinary working people.
It’s home to its own Leon restaurant, where you can get discounted food and drinks, as well as two shops and a staff discount store, where you can sometimes snap up some real end of season bargains. We also have regular atrium events, where you’ll often have a chance to sample new products, and play host to exciting celebrity guests. And you can park your car for free in our onsite parking, with electric charging points just over the road.
If you're looking for a new opportunity and you want a challenge within a fast-paced environment with great culture then a role at Asda would be ideal for you.
Polly,
Commercial and Propositions Lead
The flexibility is great, I can attend school events like sports days and I can go for my morning run when I'm working from home and in the office as they have showers.
Tom,
Seasonal Packaging Design Specialist
The role is really varied and diverse. You get involved in so many different things! Everyone is so supportive and really cares about your personal development.
Hayley,
Buying Manager
Work where it works
Here at Asda, we think that the best way to work is to do it where it works best. That’s why all of our teams who are able to work from home, work with each other to figure out a pattern that works for you all, and the business needs. So you can get the most out of work, whether that’s at home, the office, or both.