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Business AnalystTechnology
We are looking for a dedicated and experienced Business Analyst to join our Retail Portfolio within Asda Technology. This role is central to identifying customer and business needs, translating them into clear, data-driven requirements that enable teams to deliver the right solutions and measurable value.
You’ll work closely with product owners, engineering teams, delivery colleagues, our checkout provider and key stakeholders to support the successful delivery of Asda’s Formula for Growth - ensuring our technology remains Silent, Stable and Secure.
This is a fantastic opportunity to join a dynamic, fast-moving portfolio where priorities evolve quickly, innovation is encouraged, and your work directly impacts millions of customer transactions every week. If you enjoy solving complex problems, working with diverse stakeholders, and helping shape the future of retail technology, we'd love to hear from you.
Please be advised that this position requires attendance at Asda House in Leeds for a minimum of three days per week. Due to the nature of the role and the level of collaboration required across product, delivery, stores, and third-party partners, this role is best suited to a full-time working pattern.
What You’ll Love
Discovery & Problem Definition
- Across the Retail Technology portfolio lead discovery activities to understand customer problems, store colleague needs, operational challenges, and business objectives that have a technology solution.
- Gather, analyse, and synthesise qualitative and quantitative insight to define clear problem statements, opportunities, and improvement recommendations.
- Translate business and user needs into clear, structured, and testable requirements, user stories, process models, and acceptance criteria.
- Ensure requirements are suitable for prioritisation, delivery, testing, and stakeholder validation.
Requirements & Backlog Management
- Elicit, analyse, document, and validate business, operational, regulatory, legislative, and technical requirements using appropriate business analysis techniques.
- Translate customer, colleague, and business needs into clear, structured, and testable requirements, user stories, process models, and acceptance criteria.
- Support Product Owners and delivery teams with backlog refinement, prioritisation, scope definition, and impact assessment activities, ensuring requirements remain aligned to business value and strategic objectives.
- Maintain end-to-end traceability from business need through to requirement definition, solution delivery, testing, and implementation.
- Identify and document dependencies, risks, assumptions, constraints, and opportunities to support effective decision-making and successful delivery outcomes.
- Collaborate with business stakeholders, engineering teams, delivery colleagues, and third-party partners to clarify requirements, investigate defects, and define enhancement opportunities.
- Support the ongoing refinement and management of functional demand across retail technology products and platforms, including change requests, enhancements, defect analysis, and continuous improvement initiatives.
- Where required, support the configuration and maintenance of approved low-complexity changes within vendor or business systems, including NCR Checkout and other retail technology platforms.
- Provide analysis expertise to support solution design, product planning, delivery decisions, testing activities, implementation, and stakeholder validation.
Configuration, Documentation & Validation
- Where required, support the configuration and maintenance of small-scale requirements directly within the NCR portal, ensuring changes are accurately captured and aligned to agreed outcomes.
- Document real-world store processes, operational issues, gaps, assumptions, constraints, risks, and dependencies to support effective decision-making.
- Undertake testing and validation within the Cave environment to support requirement validation, defect understanding, and solution readiness.
- Validate documentation, requirements, and recommendations with business stakeholders, subject matter experts, Product Owners, and technology teams.
Data, Insight & Delivery Support
- Monitor trends and use data insights to identify risks, dependencies, and opportunities
- Support delivery by ensuring requirements traceability and alignment with programme goals
- Contribute to governance processes, ensuring documentation, decisions, and rationale are captured
Stakeholder Engagement & Collaboration
- Build strong relationships across product, engineering, delivery, operations, and third-party partners
- Communicate insights, requirements, and progress clearly and effectively to diverse audiences
- Act as a bridge between business and technical teams to ensure alignment and shared understanding
What You’ll Need
- Proven experience as a Business Analyst within product, project, or technology delivery environments.
- Strong understanding of business analysis techniques, requirements definition, process mapping, and backlog refinement.
- Experience translating complex business needs, operational processes, and system issues into structured requirements, user stories, acceptance criteria, and improvement recommendations.
- Ability to work with third-party technology providers and internal delivery teams to support requirement clarification, defect analysis, and delivery decision-making.
- Strong analytical skills with the ability to use data, insight, and stakeholder feedback to support prioritisation and decision-making.
- Excellent communication, stakeholder management, and collaboration skills.
- Experience working in Agile or hybrid delivery environments.
Desirable Qualifications
- Formal Business Analysis certification (e.g., BCS, IIBA)
- Experience working within retail.
- Familiarity with product-led delivery models and tooling (e.g., Jira, Confluence)
- Experience supporting configuration-led or product-led change, ideally within retail, checkout, store systems, or operational technology environments.
Key Attributes
- Customer-focused and value-driven
- Strong critical thinking and problem-solving capability
- Collaborative team player with excellent communication skills
- Proactive, organised, and adaptable in a fast-paced environment
Apply today by completing an online application…
Everything you'll love
To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.
You will also get an excellent benefits package including:
Discretionary company bonus
Company pension up to 7% matched
Company Car allowance of £5,700
15% colleague discount in store and online
Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves
Find your everything
Apply here
Why Asda?
We’re a really values-led organisation. Our mission means we encourage everyone to be open and honest. We work creatively and collaboratively with each other, valuing everyone’s input. We get on with things, we make them happen. As so many people across the UK rely on us, we have to.
Our Creating Change for Better programme tackles the major challenges facing our business and society today and guides our efforts on where we can make the biggest difference by reducing our environmental footprint, creating healthier products and supporting our communities.
Big businesses like ours offer big opportunities. With more than 1,000 stores across the UK, from superstores and Asda Living to petrol stations, as well as depots and Express stores. £60m+ in revenue taken every day. We conduct £300m worth of transactions every week. Our website handles 2 million transactions a month. And 75% of the UK shop in Asda every year.
Rewards and Recognition
Free remote GP service
Available to you, your partner and your children, 24/7, year round.
Pension
Save for retirement with contributions paid into your pension account by you and Asda.
Free physiotherapy consultations
Helping you and your partner take care of yourselves with 8 free sessions per year.
Colleague discounts
15% off at our stores - get discounts on groceries and George all year round.
Car cash allowance
Eligible colleagues will receive a cash allowance as part of their benefits package. In addition, all salaried colleagues can choose to register for the Salary Sacrifice Electric Car scheme*.
(*Conditions apply)
Mortgage advice
Whether you’re a first-time buyer, renewing your mortgage, looking at buy to lets, or simply after some advice in getting a mortgage, get free* unbiased advice through the Mortgage Advice Bureau (MAB), one the UKs largest mortgage brokers.
Confidential support helpline
Find free emotional, practical, and financial support that’s fully confidential, through a helpline that’s available 24/7, year round.
Cycle to work
Buy a bike through this scheme and save on tax and national insurance.
Financial support
Find financial wellbeing tools and support, including the ability to stream your pay.
Free eye tests
Head to our in store opticians for a free checkup and take care of your vision.
Bonus
Sharing our success with a discretionary bonus scheme for salaried colleagues that really rewards your contributions.
Cancer support
Guidance and support for you and your family, from before diagnosis, to treatment and beyond.
Paid time off
From holiday to sick leave and other types of leave, such as parental leave.
Mental health support
Access free mental health support for you and your family.
Support and advice with care
If you’re supporting older family or friends with care and support, find free, confidential information, expert support, and guidance about later life care for your loved ones through the Legal & General Care Concierge service.
Hybrid working
To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots
Save money on every day spends
Access to hundreds of high-street discounted Vouchers, discounts on days out, gym memberships, airport parking, and more
Setting your loved ones up for the future
As part of the team, you’ll get life assurance.
Guaranteed contracted hours
All colleagues are guaranteed weekly contracted hours / guaranteed weekly shifts via their contract of employment which is agreed with the hiring manager.
Holiday buying
Once a year our salaried colleagues are able to buy up to 5 additional days holiday via salary sacrifice (subject to eligibility).
Everything that makes us different, makes us Asda
Our colleague-led inclusion networks, including our DisAbility, Race & Ethnicity, Women at Asda, LGBTQIA+, and our Wellbeing Network, are all about giving our colleagues a space to share their stories, experiences, and perspective. Supported by our dedicated Executive Ambassadors and led by our ten passionate co-chairs, our Networks help us make changes that make life better for every colleague.
Transforming communities and changing lives
Our stores, distribution centres, and head offices work in local communities across the UK – and we want to be a real part of making a difference for them. From our amazing 400 Community Champions to our charity, The Asda Foundation, we’ve got loads of ways to help local groups and charities. Our outreach programmes, grants, and Community Champions are all about listening to our communities’ needs – to shape projects and initiatives that will make a real impact for local people.
Our commitment to the Armed Forces
Here at Asda, we’re dedicated to helping the Armed Forces rediscover their everything after service. We guarantee interviews for people who have left service and meet the minimum criteria for a role, provide leave for reservists’ training, support for cadet training, and employment opportunities for their partners. And that’s why we have over a thousand new colleagues from the Armed Forces Service Leaver Community join us every year.
Technology roles
Our Technology teams thrive on transforming data into our own platforms and in-store solutions that give us more freedom in what we can do – and make a real impact across our business.
From a culture perspective, everybody is so friendly and really helpful and really kind of energised by the scale of the task here.
Robin,
Group Technical Delivery Manager for e-Commerce,
Leeds
Tech Awards
Nicole Tinnion named in Women to Watch Index 24
Nichole Tinnion - Senior Director in Asda Technology
An absolute honour to be listed in the Women To Watch Index for 2024. It’s the first time Technology and Engineering has had its own section and I couldn’t be prouder to have been put forward, never mind selected.
I am extremely lucky to have been surrounded by great people at Asda who I learn from every day, but also by those around me at home who make me a better human every day.
For anyone who thinks they can’t be their true self everyday and be successful, trust me, you can!
Work where it works
Here at Asda, we think that the best way to work is to do it where it works best. That’s why all of our teams who are able to work from home, work with each other to figure out a pattern that works for you all, and the business needs. So you can get the most out of work, whether that’s at home, the office, or both.
Meet The Recruiters
I recruit for Technology.
A bit about me and my role...
I have worked for Asda since 2021, looking after recruitment of IT/Technology roles.
A fun fact about me...
I love sport, football and cricket mainly and play cricket on a weekend. I also love travelling and seeing new places.
My favourite Asda product is...
Strawberry & White Chocolate Muffins.