ServiceNow Business AnalystTechnology

We are looking for a highly motivated and collaborative ServiceNow Business Analyst with proven experience across ITSM, HR, and CSM modules. This role is part of a dynamic team responsible for delivering a range of enhancements, integrations, and change initiatives.

As a Business Analyst, you will work closely with stakeholders to understand their business goals and translate them into clear, actionable requirements, process documentation, and user stories. You will collaborate with Product Owners, Delivery Managers, and Developers to ensure that solutions are developed, tested, and deployed in alignment with business needs.

The ideal candidate will bring a strong understanding of both Agile and Waterfall methodologies, with a hands-on approach to delivery and stakeholder engagement. You’ll play a key role in supporting the successful execution of ServiceNow projects and business-as-usual (BAU) activities throughout the full project lifecycle.

Responsibilities

  • Lead the business analysis activities throughout the programme/project lifecycle and all BAU activities.

  • Support the standardisation of business analysis ways of working, documentation and key performance indicators. Work closely with the business engagement and delivery colleagues, as well as key stakeholders.

  • Support a culture of continuous learning and improvement.

  • Business analysis and delivery;

    • Support projects from ideation and discovery phases through to high-level scoping, development and testing.

    • Lead and facilitate the gathering of business requirements incorporating integration and data elements,

    • Use different analysis and modelling techniques to map as-is and to-be processes, identifying the user and business requirements. Following industry best practices and leveraging the ServiceNow Platform’s workflow digitisation capabilities.

    • Ensure that all project documentation is updated, shared and filed centrally for all project and BAU activities.

    • Design functional solutions which solve business problems and improve the overall employee and customer experience.

    • Showcase ServiceNow products and services to the business and technology stakeholders.

    • Document functional specifications and user story acceptance criteria as per business requirements.

    • Monitor project development as a functional SME, ensuring requirements are delivered to specification and in accordance with project requirements and constraints.

    • Support quality assurance and user acceptance testing. Acting as a ServiceNow SME and functional expert. Work closely with Product Owners, QA testers, Developers and Delivery Managers.

About You

Knowledge

  • Deep knowledge of ServiceNow implementations, business analysis and/or solution consultancy.

  • Comprehensive understanding of the ServiceNow Platform capabilities and solution offerings.

  • Customer-centric frameworks and approaches e.g., Agile, Design Thinking.

Communicating and Influencing

  • Has the ability to build and maintain an extensive network of peers and contacts (ServiceNow team, Service Ops, Business stakeholders).

  • When necessary, has the confidence to challenge, helping to solve difficult situations whilst maintaining solid internal and external connections.

Influencing and Negotiating

  • Across all levels in the business and with third party suppliers.

  • At the highest levels across the business and with third party suppliers

Freedom to Think and Act

  • This role requires a degree of autonomous thinking as the successful candidate will be responsible for setting and delivering strategy using their experience.

Desirable skills/qualifications

  • You should have at least 5 years’ ServiceNow Business Analysis or Solution/Technical Consultancy experience. Exposure to large and complex environments. Stakeholder management and effective communication with technical and non-technical teams.

  • Desirable Certifications: BCS Foundation Certificate in Business Analysis, Agile Methodologies (Certified Scrum Master), ITIL, ServiceNow Certifications (CSA – ServiceNow Administrator, CIS - ServiceNow Implementation ITSM/HRSD/CSM/ITOM).

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

  • Discretionary company bonus
  • Company pension up to 7% matched
  • Company Car allowance of £5,700
  • 15% colleague discount in store and online
  • Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
  • Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
  • Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves"

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Rewards and Recognition

Benefits you’ll only find here

10% off Asda pet insurance

10% off selected Asda Pharmacy services

10% off Asda Tyres

10% off Asda Travel insurance

20% off Asda Mobile bundles

Free remote GP service

Available to you, your partner and your children, 24/7, year round.

Pension

Save for retirement with up to 7% matched contributions from Asda.

Free physiotherapy consultations

Helping you and your partner take care of yourselves with 8 free sessions per year.

Colleague discounts

15% off at our stores - get discounts on groceries and George all year round.

Car cash allowance

Eligible colleagues will receive a cash allowance as part of their benefits package. In addition, all salaried colleagues can choose to register for the Salary Sacrifice Electric Car scheme*.

(*Conditions apply)

Mortgage advice

Whether you’re a first-time buyer, renewing your mortgage, looking at buy to lets, or simply after some advice in getting a mortgage, get free* unbiased advice through the Mortgage Advice Bureau (MAB), one the UKs largest mortgage brokers.

Confidential support helpline

Find free emotional, practical, and financial support that’s fully confidential, through a helpline that’s available 24/7, year round.

Cycle to work

Buy a bike through this scheme and save on tax and national insurance.

Financial support

Find financial wellbeing tools and support, including the ability to stream your pay.

Free eye tests

Head to our in store opticians for a free checkup and take care of your vision.

Bonus

Sharing our success with a discretionary bonus scheme for salaried colleagues that really rewards your contributions.

Cancer support

Guidance and support for you and your family, from before diagnosis, to treatment and beyond.

Paid time off

From holiday to sick leave and other types of leave, such as parental leave.

Mental health support

Access free mental health support for you and your family.

Support and advice with care

If you’re supporting older family or friends with care and support, find free, confidential information, expert support, and guidance about later life care for your loved ones through the Legal & General Care Concierge service.

Hybrid working

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots

Save money on every day spends

Access to hundreds of high-street discounted Vouchers, discounts on days out, gym memberships, airport parking, and more

Setting your loved ones up for the future

As part of the team, you’ll get life assurance.

Guaranteed contracted hours

All colleagues are guaranteed weekly contracted hours / guaranteed weekly shifts via their contract of employment which is agreed with the hiring manager.

Holiday buying

Once a year our salaried colleagues are able to buy up to 5 additional days holiday via salary sacrifice (subject to eligibility).

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Our commitment to the Armed Forces

Here at Asda, we’re dedicated to helping the Armed Forces rediscover their everything after service. We guarantee interviews for people who have left service and meet the minimum criteria for a role, provide leave for reservists’ training, support for cadet training, and employment opportunities for their partners. And that’s why we have over a thousand new colleagues from the Armed Forces Service Leaver Community join us every year.

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Technology roles

Our Technology teams thrive on transforming data into our own platforms and in-store solutions that give us more freedom in what we can do – and make a real impact across our business.

Discover our Tech teams
From a culture perspective, everybody is so friendly and really helpful and really kind of energised by the scale of the task here.

Robin,

Group Technical Delivery Manager for e-Commerce,

Leeds

Work where it works

Here at Asda, we think that the best way to work is to do it where it works best. That’s why all of our teams who are able to work from home, work with each other to figure out a pattern that works for you all, and the business needs. So you can get the most out of work, whether that’s at home, the office, or both.

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