Benefits you’ll only find here
10% off Asda pet insurance
10% off selected Asda Pharmacy services
10% off Asda Tyres
10% off Asda Travel insurance
20% off Asda Mobile bundles
Service Solution ArchitectTechnology
Asda's Technology Strategy & Architecture function is looking for a Service Solution Architect to join our Architecture Team. You'll be working within an established architecture function, embedded into our Service and ServiceNow team, accountable for Service Solutions and ServiceNow platform architecture.
Successful candidates will report to a Senior Solutions Architect Manager, aligning and working closely to the Integration and Engineering Enterprise Architect for Technical Leadership and into the ServiceNow product team, whilst being authoritative leaders and trusted advisors of architectural design and process.
What you'll love:
As a Service Solution Architect, you will be passionate and focused on supporting the advancement of our Service environment, across our service management use cases. You’ll have a continuous learning mindset with a desire to develop architectural expertise with our support. You will work with cross-functional teams to develop scalable, secure, and stable Service and ServiceNow architectures, ensuring alignment with business goals and technical best practices.
In this role, you’ll be working in one of the UK’s largest, modern, cloud first and innovative retail environments. With the ability to leverage the latest Cloud technology, techniques and thinking to build our business.
Supporting the design and evolution of Asda's enterprise observability solutions including Application Performance Monitoring, Best Practice Logging, Monitoring and Alerting, Enterprise Dashboarding,
Defining, incident management processes from a technical perspective - tooling, integrations and automation, including evolving the current solution design for ServiceNow
Supporting definition of reliability goals—SLI (Service Level Indicators), SLO (Service Level Objectives), and error budgets, and defining the technical solutions to support their measurement
Supporting Business-Critical Systems Design with a focus on fit for purpose reliability, supportability, and risk reduction.
Supporting design of capacity planning capabilities for engineering and data teams
Supporting change and release management engineering design, including CI/CD, tooling, integrations and automation.
Work alongside the Integration and Engineering Enterprise Architect to develop and maintain Service and ServiceNow strategies, and roadmap.
You’ll allocate 10% of your time dedicated towards Learning & Development activities aligned to your Personal Development Plan.
What you'll need:
Experience in collaborating with wider architecture communities
Familiar with working at an enterprise scale defining innovative and fit for purpose solutions.
Knowledge of core technology led Service concepts such as Service Design, Management, Operations/Offerings as primary capabilities of the ServiceNow platform.
Experience preferred in solution and technical design within ServiceNow, with a real passion for current technology trends.
Strong grasp of different integration design patterns and technologies, enabling ServiceNow to function within an Enterprise IT environment.
Ability to approach design with timeliness, cost and quality factors in mind.
Risk identification and mitigation, quantification and qualification of non-functional and functional requirements.
Problem solving to get to the root cause, identifying and assessing solution options.
Excellent written skills and the ability to clearly distil complex architectures into consumable documents and views.
Ability to capture and define principals, standards and designs that can be easily understood for all.
Able to explain technical concepts to a non-technical audience in a way that is relevant, easy to consume and compelling.
Self-starter with the ability to operate independently utilising their own judgement
Ability to work with business and deliver partners, being seen as a dependable and approachable member of the team.
Ability to present at Design Authority and other decision-making forums and gain consensus from a variety of stakeholders.
Work Where it Works
The role is based in our headquarters at Asda House in Leeds, and aligned with hybrid working the successful candidate will be expected to work in the office three days per week.
You will also get an excellent benefits package including:
Company Electric Vehicle (EV) or £5,700 car allowance
Discretionary performance-based company bonus
Company pension up to 7% matched
15% colleague discount
Free parking on Asda locations
Many additional rewards
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.
Everything you'll love
To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.
You will also get an excellent benefits package including:
- Discretionary company bonus
- Company pension up to 7% matched
- Company Car allowance of £5,700
- 15% colleague discount in store and online
- Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves"
Find your everything
Apply here
Why Asda?
We’re a really values-led organisation. Our mission means we encourage everyone to be open and honest. We work creatively and collaboratively with each other, valuing everyone’s input. We get on with things, we make them happen. As so many people across the UK rely on us, we have to.
Our Creating Change for Better programme tackles the major challenges facing our business and society today and guides our efforts on where we can make the biggest difference by reducing our environmental footprint, creating healthier products and supporting our communities.
Big businesses like ours offer big opportunities. With more than 1,000 stores across the UK, from superstores and Asda Living to petrol stations, as well as depots and Express stores. £60m+ in revenue taken every day. We conduct £300m worth of transactions every week. Our website handles 2 million transactions a month. And 75% of the UK shop in Asda every year.
Rewards and Recognition
Free remote GP service
Available to you, your partner and your children, 24/7, year round.
Pension
Save for retirement with up to 7% matched contributions from Asda.
Free physiotherapy consultations
Helping you and your partner take care of yourselves with 8 free sessions per year.
Colleague discounts
15% off at our stores year round – get discounts on groceries and George clothes year round, and even special double discount events.
Company car
Choose a brand new electric company car or a cash allowance within certain roles, the choice is yours.
Mortgage advice
Whether you’re a first-time buyer, renewing your mortgage, looking at buy to lets, or simply after some advice in getting a mortgage, get free* unbiased advice through the Mortgage Advice Bureau (MAB), one the UKs largest mortgage brokers.
Confidential support helpline
Find free emotional, practical, and financial support that’s fully confidential, through a helpline that’s available 24/7, year round.
Cycle to work
Buy a bike through this scheme and save on tax and national insurance.
Financial support
Find financial wellbeing tools and support, including the ability to stream your pay.
Free eye tests
Head to our in store opticians for a free checkup and take care of your vision.
Bonus
Sharing our success with a discretionary bonus scheme that really rewards your contributions.
Cancer support
Guidance and support for you and your family, from before diagnosis, to treatment and beyond.
Paid time off
From holiday to sick leave and other types of leave, such as parental leave.
Mental health support
Access free mental health support for you and your family.
Support and advice with care
If you’re supporting older family or friends with care and support, find free, confidential information, expert support, and guidance about later life care for your loved ones through the Legal & General Care Concierge service.
Hybrid working
To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots
Benefits you’ll only find here
You’ll get a 15% colleague discount and exclusive retail discounts, not to mention 15% off your food at Greggs, Burger King, Subway, and Sbarro within Asda Express stores!
Setting your loved ones up for the future
As part of the team, you’ll get life assurance.
Guaranteed contracted hours
All colleagues are guaranteed weekly contracted hours / guaranteed weekly shifts via their contract of employment which is agreed with the hiring manager.
Everything that makes us different, makes us Asda
Our colleague-led inclusion networks, including our DisAbility, Race & Ethnicity, Women at Asda, LGBTQIA+, and our Wellbeing Network, are all about giving our colleagues a space to share their stories, experiences, and perspective. Supported by our dedicated Executive Ambassadors and led by our ten passionate co-chairs, our Networks help us make changes that make life better for every colleague.
Transforming communities and changing lives
Our stores, distribution centres, and head offices work in local communities across the UK – and we want to be a real part of making a difference for them. From our amazing 400 Community Champions to our charity, The Asda Foundation, we’ve got loads of ways to help local groups and charities. Our outreach programmes, grants, and Community Champions are all about listening to our communities’ needs – to shape projects and initiatives that will make a real impact for local people.
Our commitment to the Armed Forces
Here at Asda, we’re dedicated to helping the Armed Forces rediscover their everything after service. We guarantee interviews for people who have left service and meet the minimum criteria for a role, provide leave for reservists’ training, support for cadet training, and employment opportunities for their partners. And that’s why we have over a thousand new colleagues from the Armed Forces Service Leaver Community join us every year.
Technology roles
Our Technology teams thrive on transforming data into our own platforms and in-store solutions that give us more freedom in what we can do – and make a real impact across our business.
From a culture perspective, everybody is so friendly and really helpful and really kind of energised by the scale of the task here.
Robin,
Group Technical Delivery Manager for e-Commerce,
Leeds
Tech Awards
Nicole Tinnion named in Women to Watch Index 24
Nichole Tinnion - Senior Director in Asda Technology
An absolute honour to be listed in the Women To Watch Index for 2024. It’s the first time Technology and Engineering has had its own section and I couldn’t be prouder to have been put forward, never mind selected.
I am extremely lucky to have been surrounded by great people at Asda who I learn from every day, but also by those around me at home who make me a better human every day.
For anyone who thinks they can’t be their true self everyday and be successful, trust me, you can!
Work where it works
Here at Asda, we think that the best way to work is to do it where it works best. That’s why all of our teams who are able to work from home, work with each other to figure out a pattern that works for you all, and the business needs. So you can get the most out of work, whether that’s at home, the office, or both.