CareerZone - ServiceNow Delivery Lead (74995)

Job description


ServiceNow Delivery Lead

Job reference 74995


  • Job Title :
    ServiceNow Delivery Lead
  • Location:
    Asda House - Leeds
  • Employment Type:
  • Contract Type:
  • Hours per Week:
  • Salary:
    Competitive salary plus benefits
  • Category:
  • Closing Date:
    2 June 2023
  • Line Manager
    Michael Smith
Job Advert

If you are an experienced and successful Delivery Manager then this is a great opportunity for you to join Asda as a Delivery Manager within the growing ServiceNow Team.


The Delivery Manager role is responsible for the delivery of the development efforts of the ServiceNow IT solutions, leveraging the ServiceNow Platform.  They will oversee the SeviceNow IT delivery services, planning, development, and deployment strategy, including defining the goals and timelines for ServiceNow enhancements and projects.  Participate in meetings with the business to understand and manage service demands and to explore potential opportunities.  The Delivery Manager is responsible for monitoring problems, overseeing the solution and ensuring that development gets deployed in line with the ServiceNow release calendar.  They will collaborate with the wider team to assign resources to development efforts and monitor project delivery progress.



  • Manage and lead the development team activities for both in-house and offshore developers. Helping to remove blockers and obstacles that may get in the way of delivery, allowing the team to focus on their development tasks.
  • Work alongside stakeholders to understand and manage their ServiceNow demands, exploring and identifying potential solutions and opportunities for their vision and needs.
  • Lead the team to work in an agile and lean way. Reviewing and defining best practices, KPIs & metrics.  Building in processes to continually monitor and improve performance across the team.
  • Work with Platform Owner as well as the Demand and Steering Board to ensure all projects and application enhancements are reviewed, authorised and prioritised in accordance with the Asda ServiceNow Platform strategy.
  • Manage the ServiceNow release cycles to ensure that development gets deployed in accordance with the release calendar.
  • Represent the team at various meetings and forums, including ServiceNow engagement activities, internal meetings and roadmap planning.


About You

  • Experience implementing ServiceNow projects and application development initiatives. 
  • Delivery-focused, with experience using Agile/Scrum methodology to help teams establish an efficient delivery environment, leading with an innovative and continuous improvement mindset. Overseeing platform governance and development functions in accordance with Asda objectives.
  • Prior experience in managing backlogs, strong trouble-shooting and organizational skills. 
  • Proven track record in working with and influencing stakeholders at all levels. Building and maintaining strong and effective relationships. Understanding and articulating stakeholder business requirements.
  • Excellent written and verbal communication skills especially with respect to understanding, documenting, and describing complex technical subjects.
  • Knowledge and successful in creating the right environment for teams to be successful and deliver value.
  • An effective leader - ability to engage, motivate and support team members to become more effective in their role.
  • Knowledgeable and experienced in working in large technology business environments.


Desirable skills/qualifications

  • ServiceNow Knowledge\Certifications (CSA – ServiceNow Administrator, CIS - ServiceNow Implementation ITSM/HRSD/CSM/ITOM, ServiceNow Governance Framework, CoEI)
  • Agile
  • Project Management
  • ITIL –
  • Business Analysis


Hybrid Working  

Work Where it Works.  Our hybrid way of working gives you the choice to work where it works.  This enables you to complete your daily tasks where you will be the most effective.  It offers a mix of working from home and in an office environment that works best for you and your team.  We would love to talk to you about this.  


You will also get an excellent benefits package including:  

  • Company car or £5,700 car allowance, plus discretionary company bonus  
  • Company pension up to 7% matched  
  • 10% colleague discount, free parking, and many additional rewards.  


We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves. 


If you have any questions, then please email




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Asda House - Leeds
Asda House, Great Wilson Street, Leeds, West Yorkshire, United Kingdom, LS11 5AD
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