CareerZone - HR Shared Services Contact Centre Manager (72532)

Job description


HR Shared Services Contact Centre Manager

Job reference 72532


  • Job Title :
    HR Shared Services Contact Centre Manager
  • Location:
    Britannia House - Leeds
  • Employment Type:
  • Contract Type:
    Fixed Term
  • Hours per Week:
  • Salary:
    Competitive salary plus benefits
  • Category:
  • Closing Date:
    7 April 2023
  • Line Manager
    Daniela Marques
Job Advert

Are you an experienced HR Shared Services Manager or Contact Centre Manager?

Are you passionate about providing outstanding service?

Are you looking for a career-defining role offering the opportunity to make transformational change? 

Then look no further, as a HR Shared Services Contact Centre Manager at ASDA, you will be responsible for providing world-class HR services within our centralised HR shared services team.

This is a high-profile role with exposure to senior stakeholders across the business offering the opportunity to make some significant cultural, procedural and systems improvements across the function.

You will lead and motivate a large team to deliver outstanding service to both our new and existing colleagues and key stakeholders across the business and ensure tasks and queries are handled in a timely & accurate way

You will set clear strategic direction and translate these initiatives into day to day process delivery, managing deadlines for a number of projects and promote continuous improvement by collaborating with cross-functional teams.

Operating in a data-driven environment and analysing complex data and use output and insight to support driving business change including policy, standardisation and automation

You will be crucial in providing support and development opportunities for colleagues via robust bi-annual talent review to assess skill gaps, build pipeline and success planning.

About You

  • HR  professional or Contact Manager with a customer-centred approach and a passion for delivering excellent service and delivering results
  • Experience in people management, including planning and continuously pursuing team improvements
  • Ability to promote ideas to wider business stakeholders and proven experience managing and executing change

Work Where It Works

Our Hybrid way of working gives you the choice to work where it works. This enables you to choose where you are the most effective. It offers a mix of working both from home and in an office environment that works best for you and your team.

You will also get an excellent benefits package including:   

  • £5,700 company car or car allowance plus discretionary company bonus  
  • Company pension up to 7% matched   
  • 10% colleague discount, free parking and many additional rewards.  

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves. 

Close map
Britannia House - Leeds
Britannia House, Britannia Road, Morley, Leeds, West Yorkshire, United Kingdom, LS27 0DQ
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Life at Asda.

At Asda, we want to make lives easier. Happier. More fun. Watch this film to discover more about how we operate and what's important to us.

Right to work in the UK

We’re proud of our rich and diverse culture at Asda and welcome applications from anyone who has a permanent or temporary right to work in the United Kingdom.
As part of your assessment or interview, there are some important documents we’ll need you to bring along. There are a number of documents that can be used to prove your right to work and if you’re not sure please click here. These guidelines will help you to understand what documents are suitable.

Support with your application

We are committed to ensuring our application process is inclusive and accessible to all candidates. As a Disability Confident Employer, we are committed to working with our candidates and will make reasonable adjustments to ensure they can perform at their best throughout the recruitment process. If you need any support to make your application, please visit the Help Page on our website at and click on 'Completing your application'.

Former Armed Forces

We’re thankful for the work our armed forces do and we want to support them back into civilian life. We take pride in recruiting talented individuals from diverse backgrounds, who have many skills to grow and develop with Asda. As part of the Military Covenant, we guarantee an interview or assessment centre place for any candidate who is ex UK forces and has been honourably discharged in the last 12 months (this does not apply in Northern Ireland).