Operations Specialist - Core HRHR / People

Core HR at ASDA People Services will play a key role in supporting the seamless execution of the Core HR business processes, terms and conditions, plans, policies and technologies as well as addressing complex queries related to these

processes. The incumbent will support in implementing and optimising core HR processes and procedures related to colleague data changes, offboarding, employment verification, and other colleague lifecycle events. The role holder will focus on ensuring compliance with company policies and legal regulations while providing support to colleagues and managers, senior stakeholders and People teams regarding Core HR related matters. The role holder will be expected to collaborate with stakeholders at all levels and across People function (COEs, Business Partners and other People Services teams) as well as line managers and colleagues, provide highest levels of support and deliver an exceptional colleague experience.

"Find your role"

• Support execution of the vision and strategy for the end-to-end delivery of services for the Core HR process
• Support in designing and implementing standardised practices and procedures to ensure consistent delivery of services
• Analyse business problems associated with these process areas providing solutions that fit within the framework and policies associated with this expert area.
• Support in the driving of closure of more complex requests (e.g., Retirement Compliance – Audit, Organisation Structure Change etc.)
• Deliver high customer satisfaction by ensuring processes and problems are executed and resolved as per agreed upon SLAs, with data accuracy and effective written and verbal communication to relevant stakeholders.
• Perform customer request/problem identification and follow defined incident notification and escalation procedures.
• Act as People team operational expert in Core HR, delivering optimum service to colleagues and the business.
• Effectively manage key controls and risks associated with these processes ensuring mitigations are in place to address any issues identified
• Develop expert level understanding of People Advisor operational support in order to provide support when required Service Quality, Monitoring & Governance
• Provide data and insights to support measurement of efficiency of the end-to-end Core HR process
• Use data to provide evidence to manage processes and stakeholders to inform decision making and governance.
• Monitor and manage data risk areas through effective controls. Continuous Improvement
• Apply expert understanding to identify opportunities and propose continuous improvement measures.
• Coach and guide managers and broader stakeholders in how to best to optimise and deliver these processes
• Support concerned process stakeholders to identify root causes to ongoing challenges.
• Support in determining which opportunities to pursue with in alignment to the organisational goals.
• Stay abreast of latest trends and leading practices in the market. Implementation & Business Case Support
• Support implementation of the initiatives launched to increase standardisation and enhance experience.
• Use data to provide inputs, insights and recommendations to process owners to build a business case for proposed improvements across the Core HR process.

"Lets find out about you"

• Strong stakeholder management & collaboration skills to efficiently work with colleagues and cross-functional teams.
• Excellent analytical thinking & problem-solving skills to identify gaps and execute resolutions without oversight.
• Strong written and verbal communication skills.
• Effective stakeholder engagement including ability to provide sound advice to stakeholders across all levels with confidence.
• Time management to ensure timely resolution, effective prioritisation as well as managing multiple challenges and demands in a fast-paced working environment.
• Work independently without supervision.
• Able to work in complex multi-functional environments understanding end to end People function and how it operates to get the best from operational design.
• Independent thinking who can analyse and use data to make recommendations and provide insights.
• An effective and experienced problem solver who can work independently to find effective solutions to HR problems.
• Analytical thinker, data driven.
• HR experience and deep HR domain knowledge across expert areas including regulatory and legal framework that governs in these areas.
• Strong understanding of HR policies and processes to provide effective advice and guidance to colleagues, managers, and key stakeholders.
• Service monitoring/ performance management.
• Continuous improvement & simplification mindset.
• Customer centric mindset to deliver exceptional colleague experience.
• Detail-oriented individual with a strong understanding of HR operations, compliance, and exceptional organisational skills.
• Ability to navigate end to end processes, understanding impacts and cross functional awareness to enable close collaboration with other functions.
• Cross-functional projects understanding and delivery experience. Ability to analyse and present solutions to complex problems.
• Systems development lifecycle understanding to resolve problems and drive innovation.
• Data driven and able to analyse and navigate systems, spreadsheets, and presentations to deliver the right messages to the relevant audience.

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices.Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus
• Company pension up to 7% matched
• 15% colleague discount in store and online
• Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves