CareerZone - ServiceNow Platform Architect (84051)

Job description


ServiceNow Platform Architect

Job reference 84051


  • Job Title :
    ServiceNow Platform Architect
  • Location:
    Asda House - Leeds
  • Employment Type:
  • Contract Type:
  • Hours per Week:
  • Salary:
    Competitive salary plus benefits
  • Category:
  • Closing Date:
    22 September 2023
  • Line Manager
    Michael Smith

This position is a mid-management role within the Asda Technology ServiceNow team.  Responsible for ServiceNow Platform Architecture and Support functions for the ASDA businesses. The role supports Asda's ServiceNow Platform strategy and the delivery of our ServiceNow Capabilities (Technology, Customer and Employee Workflows). Technical leader of technical teams of Platform Administrators as well as working with other Platform Architects including in-house and outsourced staff.


Your role:

  • Responsible for ServiceNow Technical Teams including contractors and suppliers.
  • Work with stakeholders to meet Asda's business objectives by utilising ServiceNow as Asda's Strategic Platform.
  • Owns and evangelizes Asda's ServiceNow Golden Rules and MVP Policies (Integration Polices, Data Governance Policies, Configuration Policies, Instance Mgmt., Customization Polices and Platform Mgmt. & Development Polices).
  • Defines, guides and leads the execution of technical governance processes.
  • Creates and manages key platform documentation artefacts for stakeholders and key people.
  • Owns, reviews and approves technical solutions and collaborates with Asda's Architecture teams to get ServiceNow TDAs aligned with Asda Architecture Framework.
  • Sets and directs quality standards across the ServiceNow platform teams.


About you:

  • The role requires deep and comprehensive knowledge of ServiceNow Architecture, leading architecture and support functions in delivering against functional objectives.
  • Requiring you to build and maintain an extensive network of peers and contacts including at ServiceNow Steering board.
  • Where appropriate you will challenge and help to solve difficult situations whilst maintaining solid internal and external connections.
  • Across all levels in the business and with third party suppliers.
  • You will achieve results through inspiring and motivating your team(s) to take action and deliver against the strategy.
  • This role requires a high degree of autonomous thinking as you set and deliver your strategy using your own experience and guided by broad principles and direction from the Platform Owner and Steering Board. You will work with the Platform teams to create your plans to achieve success.


Desirable skills/qualifications

You have at least 6 years' ServiceNow experience working in a large/global environment in a technical role (development, architecture, implementation and platform administration) and you will have a minimum of 3 years' experience working in a ServiceNow architecture roles.

TOGAF, ServiceNow Certifications (CSA – ServiceNow Administrator, CIS - ServiceNow Implementation ITSM/HRSD/CSM/ITOM, Certified Master Architect (CMA). Master. Certified Technical Architect (CTA).


Hybrid Working  

Work Where it Works.  Our hybrid way of working gives you the choice to work where it works.  This enables you to complete your daily tasks where you will be the most effective.  It offers a mix of working from home and in an office environment that works best for you and your team.  We would love to talk to you about this.  


You will also get an excellent benefits package including:  

  • Company car or £5,700 car allowance, plus discretionary company bonus  
  • Company pension up to 7% matched  
  • 10% colleague discount, free parking, and many additional rewards.  


We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves. 


If you have any questions, then please email


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Asda House - Leeds
Asda House, Great Wilson Street, Leeds, West Yorkshire, United Kingdom, LS11 5AD
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