CareerZone - Service Design & Transition Manager - FTC (85460)

Job description


Service Design & Transition Manager - FTC

Job reference 85460


  • Job Title :
    Service Design & Transition Manager - FTC
  • Location:
    Asda House - Leeds
  • Employment Type:
  • Contract Type:
  • Hours per Week:
  • Salary:
    Competitive salary plus benefits
  • Category:
  • Closing Date:
    18 October 2023
  • Line Manager
    Ian Hewland
Job Advert

“Everything about Asda” 

We are a values-led organisation. As such we, encourage everyone to be open and honest. We work creatively and collaboratively, valuing everyone's input. 

Our collaborative culture, the size of our business and our belief in the empowerment of the individual means opportunities at Asda are abundant. 

We conduct £300m worth of transactions every week. Our website handles over 2 million transactions a month. We have more than 145,000 dedicated Asda colleagues ensuring that our customers are at the heart of everything we do.  

“Everything you'll love ”  

  • Hybrid and flexible working – everyone is looking for that work/life balance and Asda have it on point. Flexible working meaning you work where it works to meet both your needs and the business needs 
  • Discretionary bonus – Rewarding you for your hard work and efforts 
  • Car allowance - £5,700 car allowance / electric company car 
  • Company Pension Scheme matched to a limit  – Looking forward to the future 
  • Minimum 24 days annual leave per year plus 8 bank holidays – Making sure you take time for your self and switch off 
  • Private medical – single, couple, family or single parent cover available 
  • 4 weekly pay – which means you get an extra payday a year 
  • Digital GP and Wellbeing sessions – Asda genuinely cares so we create a culture where our people can perform at their best, the physical health and mental wellbeing of all our people is very important to us 
  • Discount off your shopping at Asda and George - with extra discounts running throughout the year – really makes a difference, saving the colleagues an average of £700 a year 
  • Career development and apprenticeship and graduate schemes - we want our colleagues to excel and grow with our business. (Link to grad scheme on Asda page)  
  • Free city centre parking – you can also use it outside working hours 

Plus much more! 


“That's more like it” 

This role is to manage a new set of IT service design & transition deliverables relating to Asda's largest programme delivery.  The key focus is to ensure all services that are delivered into the live operation are implemented in a controlled manner and are fit for purpose.

“Find your role”  

  • Manage the Service Design and Transition of a portfolio of projects – reviewing, contributing and being responsible for the relevant project documentation throughout the Technology Lifecycle.
  • Manage the transition of new or changed services into production, ensuring that they meet the standards and criteria for implementation into the production environment.
  • Identify and communicate any issues and/or risks to the Project Team (Technology & Business) and Technology Service Teams.
  • Manage relationships with all relevant Technology stakeholders to communicate the progress with transition activities/ deliverables.
  • Ensure non-functional requirements are in place and fit for purpose.
  • Responsible for input into the vendor management process for creation of service schedules associated with new or amended services.
  • Responsible for setting and agreeing service acceptance and warranty exit criteria and facilitating warranty meetings after the go live of new or changed services, ensuring effective warranty and utility is being delivered.
  • Ensure all first year maintenance costs, both resource and maintenance, are confirmed, approved and communicated to the relevant Service Owners.
  • Ensure service walkthroughs take place to ensure that service operations are adequately prepared to support the new or changed services.
  • Member of the Technical Design Authority to ensure that service is engaged for future projects and non-functional requirements are built into the design of a new or changed service

Let's find out about you”  


  • ITIL Foundation v3 (essential)
  • ITIL Service Design (desirable)
  • ITIL Service Transition (desirable)
  • Managing a portfolio of projects
  • Stakeholder engagement
  • Experience of setting Service Acceptance criteria & Warranty Exit criteria and leading reviews
  • Experience of risk management

Find your everything at Asda” - bringing brighter living within everyone's reach. 

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join Asda. 

 If you have any questions, then please email


- #LI-Hybrid      #LI-MA1 

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Asda House - Leeds
Asda House, Great Wilson Street, Leeds, West Yorkshire, United Kingdom, LS11 5AD
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Life at Asda.

At Asda, we want to make lives easier. Happier. More fun. Watch this film to discover more about how we operate and what's important to us.

Right to work in the UK

We’re proud of our rich and diverse culture at Asda and welcome applications from anyone who has a permanent or temporary right to work in the United Kingdom.
As part of your assessment or interview, there are some important documents we’ll need you to bring along. There are a number of documents that can be used to prove your right to work and if you’re not sure please click here. These guidelines will help you to understand what documents are suitable.

Support with your application

We are committed to ensuring our application process is inclusive and accessible to all candidates. As a Disability Confident Employer, we are committed to working with our candidates and will make reasonable adjustments to ensure they can perform at their best throughout the recruitment process. If you need any support to make your application, please visit the Help Page on our website at and click on 'Completing your application'.

Former Armed Forces

We’re thankful for the work our armed forces do and we want to support them back into civilian life. We take pride in recruiting talented individuals from diverse backgrounds, who have many skills to grow and develop with Asda. As part of the Military Covenant, we guarantee an interview or assessment centre place for any candidate who is ex UK forces and has been honourably discharged in the last 12 months (this does not apply in Northern Ireland).