CareerZone - Senior Manager - Customer Analytics & Decision Science (90196)

Job description


Senior Manager - Customer Analytics & Decision Science

Job reference 90196


  • Job Title :
    Senior Manager - Customer Analytics & Decision Science
  • Location:
    Asda House - Leeds
  • Employment Type:
  • Contract Type:
  • Hours per Week:
  • Salary:
    Competitive salary plus benefits
  • Category:
    Data Analytics
  • Closing Date:
    8 December 2023
  • Line Manager
    Ian Cockburn
Job Advert

“Everything about Asda” 

We are a values-led organisation. As such we, encourage everyone to be open and honest. We work creatively and collaboratively, valuing everyone's input. 

Our collaborative culture, the size of our business and our belief in the empowerment of the individual means opportunities at Asda are abundant. 

We conduct £300m worth of transactions every week. Our website handles over 2 million transactions a month. We have more than 145,000 dedicated Asda colleagues ensuring that our customers are at the heart of everything we do.  


“Everything you'll love ”  

  • Hybrid and flexible working – everyone is looking for that work/life balance and Asda have it on point. Flexible working meaning you work where it works to meet both your needs and the business needs
  • Discretionary bonus – Rewarding you for your hard work and efforts
  • Car allowance - £8,000 car allowance / electric company car
  • Company Pension Scheme matched to a limit  – Looking forward to the future
  • Minimum 25 days annual leave per year plus 8 bank holidays – Making sure you take time for your self and switch off
  • Private medical – single, couple, family or single parent cover available
  • 4 weekly pay – which means you get an extra payday a year
  • Digital GP and Wellbeing sessions – Asda genuinely cares so we create a culture where our people can perform at their best, the physical health and mental wellbeing of all our people is very important to us
  • Discount off your shopping at Asda and George - with extra discounts running throughout the year – really makes a difference, saving the colleagues an average of £700 a year
  • Career development and apprenticeship and graduate schemes - we want our colleagues to excel and grow with our business. (Link to grad scheme on Asda page) 
  • Free city centre parking – you can also use it outside working hours


“That's more like it” 

“Find your role”   

 We are looking for an experienced and talented Customer Analytics & Decision Science Manager who expects more from their career. It is an opportunity to work with a major transformation program in one of the UK's leading retailers. You will deliver insight, analytics and measurable value, acting as a trusted business partner and SME to our leadership teams. Your customer/shopper insight, analytical and presentation skills will be key to driving optimal decision making across the business. 

  • Always put the customer first​
  • Be an advanced user of our customer insight platforms/ insight tools  ​
  • Manage, coach, upskill & motivate a team of Customer Insight Analysts to deliver brilliant work​
  • Manage the creation of high-quality deliverables across the Customer/Shopper Insight, Price, Promotion & Range workplans. ​
  • Take the lead on managing insight and analytics work. ​​
  • You will work with business leaders to understand the business strategy, key decision points and how Data & Analytics can deliver measurable value.  ​
  • Use your insights from our tools, analysis and data science team to create and provide insights and solutions that add measurable value to the business units.  ​
  • Hands on role with high proficiency in the tools we are building  ​
  • Collaborate closely with cross functional teams to put the right customer data-led decision making into all existing and new business processes.   ​
  • Actively input and feedback any opportunities to improve team output / toolkit. ​
  • Stay updated on the latest trends and technologies in retail data analysis and Insights.


Let's find out about you” 

 This position is a critical role that requires a candidate who is self-reliant, detail-oriented, organized and possesses excellent communication skills

  • You'll have proven experience in Customer Insight for commercial and customer decision making 
  • You'll be fluent in Data & Analytics, with a solid foundation and understanding of data and areas of analytics. ​
  • A strong communicator and influencer – You are able to conversewith all levels of seniority across the business ​
  • Commercially aware – You understand the business and industry that you operate within.  ​
  • A people manager – You manage expectations of stakeholders, their team and direct line management when delivering solutions.  ​
  • Resilience – You are self-sufficient and able to drive forward work, bounce back from adversity and quickly notice changes/problems.  ​
  • A team player – You are able to workas part of multi-disciplinary teams on multiple projects at the same time.  ​
  • Analytical – You'll be able to resolve problems with a deep understanding of commercial and customer metrics ​
  • Strong communication skills with the ability to convey complex data insights in a clear and concise manner. ​
  • Knowledge of the retail industry and trends​

Find your everything at Asda” - bringing brighter living within everyone's reach. 

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join Asda. 

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Asda House - Leeds
Asda House, Great Wilson Street, Leeds, West Yorkshire, United Kingdom, LS11 5AD
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Life at Asda.

At Asda, we want to make lives easier. Happier. More fun. Watch this film to discover more about how we operate and what's important to us.

Right to work in the UK

We’re proud of our rich and diverse culture at Asda and welcome applications from anyone who has a permanent or temporary right to work in the United Kingdom.
As part of your assessment or interview, there are some important documents we’ll need you to bring along. There are a number of documents that can be used to prove your right to work and if you’re not sure please click here. These guidelines will help you to understand what documents are suitable.

Support with your application

We are committed to ensuring our application process is inclusive and accessible to all candidates. As a Disability Confident Employer, we are committed to working with our candidates and will make reasonable adjustments to ensure they can perform at their best throughout the recruitment process. If you need any support to make your application, please visit the Help Page on our website at and click on 'Completing your application'.

Former Armed Forces

We’re thankful for the work our armed forces do and we want to support them back into civilian life. We take pride in recruiting talented individuals from diverse backgrounds, who have many skills to grow and develop with Asda. As part of the Military Covenant, we guarantee an interview or assessment centre place for any candidate who is ex UK forces and has been honourably discharged in the last 12 months (this does not apply in Northern Ireland).