CareerZone - Major Incident Co-ordinator (85468)

Job description


Major Incident Co-ordinator

Job reference 85468


  • Job Title :
    Major Incident Co-ordinator
  • Location:
    Asda House - Leeds
  • Employment Type:
  • Contract Type:
  • Hours per Week:
  • Salary:
    Competitive salary plus benefits
  • Category:
  • Closing Date:
    13 October 2023
  • Line Manager
    Adam Gill
Job Advert

Do you love the thought of facing the unexpected every day? Are you a Major Incident Manager who enjoys managing and co-ordinating incidents that have a huge impact on a business? 

As a Major Incident Co-ordinator at Asda, you will be working alongside the Incident Response and Major Incident teams and will primarily work on co-ordinating P1 and P2 high impacting and urgent technical issues. This is a high visibility role whereby senior leaders and executives rely on solid, clear updates from the team and you will be required to support Major Incidents as an escalation point from the service desk.

Your Role

  • Based within the Service Operations function, the Major Incident Co-ordinator is there to be an escalation point for the Service Desk, Service Management teams and Support Teams, specifically coordinating the resolution of highly impacting incidents
  • You will report into the Major Incident Team Manager who you will use as an escalation point however you will drive your own success both personally and operationally
  • Following set processes and procedures to drive the relevant resolver teams and communicate the impact and urgency to the wider business
  • Completing Post Incident Reviews, highlighting gaps in process or knowledge, to enable continuous improvement of the service
  • Supporting multi-store, multi-user, home office and distribution centre critical technical issues, facing the unexpected on a daily basis
  • You will communicate and engage with internal colleagues of different levels, 3rd parties, Walmart and strategic partners and you will build genuine relationships to drive the best outcomes
  • You will make quick decisions on how to move forward during incidents and reduce the impact to Asda
  • Contribute knowledge and support projects where business impacting situations could arise
  • Assisting the Incident Response team with P3 incidents and escalations by adding experience and value

This is a shift-based role (between the hours of 08:00 and 20:00) including weekends.


About You

  • Previous experience or exposure in dealing with Major Incidents is essential (2+ Years in a similar role)
  • Ability to lead and manage Major Incidents and stakeholders
  • Ability to follow a clearly defined process under pressure
  • Knowledge regarding company products and services
  • Understanding of industry standards and practices
  • Strong communication skills
  • Technical writing ability
  • Knowledge of relevant tools and applicable software programs
  • Relevant industry experience and best practice
  • Able to multi-task and prioritise workload against tight deadlines
  • Can analyse existing processes and procedures and drive improvements

Hybrid Working - Work Where it Works. Our hybrid way of working gives you the choice to work where it works. This enables you to complete your daily tasks where you'll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team. We would love to talk to you about this.

As a Major Incident Co-ordinator you will also get an excellent benefits package including;-

  • Competitive Salary
  • Discretionary company bonus
  • Company pension up to 7% matched
  • 10% colleague discount, free parking and many additional rewards

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.

If you have any further questions relating to this Major Incident Co-ordinator position please contact

#LI-Hybrid      #LI-MA1

Close map
Asda House - Leeds
Asda House, Great Wilson Street, Leeds, West Yorkshire, United Kingdom, LS11 5AD
Share this page
Share with linkedin
Share with facebook
Share with twitter
Share with email

Life at Asda.

At Asda, we want to make lives easier. Happier. More fun. Watch this film to discover more about how we operate and what's important to us.

Right to work in the UK

We’re proud of our rich and diverse culture at Asda and welcome applications from anyone who has a permanent or temporary right to work in the United Kingdom.
As part of your assessment or interview, there are some important documents we’ll need you to bring along. There are a number of documents that can be used to prove your right to work and if you’re not sure please click here. These guidelines will help you to understand what documents are suitable.

Support with your application

We are committed to ensuring our application process is inclusive and accessible to all candidates. As a Disability Confident Employer, we are committed to working with our candidates and will make reasonable adjustments to ensure they can perform at their best throughout the recruitment process. If you need any support to make your application, please visit the Help Page on our website at and click on 'Completing your application'.

Former Armed Forces

We’re thankful for the work our armed forces do and we want to support them back into civilian life. We take pride in recruiting talented individuals from diverse backgrounds, who have many skills to grow and develop with Asda. As part of the Military Covenant, we guarantee an interview or assessment centre place for any candidate who is ex UK forces and has been honourably discharged in the last 12 months (this does not apply in Northern Ireland).