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Service Now Platform ArchitectTechnology
This position is a management role within the Asda Technology ServiceNow team. Responsible for ServiceNow Platform Architecture. The role supports Asda’s ServiceNow Platform Architecture, Implementation, Service and Delivery of our ServiceNow Capabilities (Technology, Customer and Employee Workflows). Following the successful implementation of ITSM, CSM and HRSD earlier this year, you will play a key role in the delivery of ITOM and ITAM in 2025 as well as further building on our overall platform capabilities
Responsibilities
- Ensures the continued availability and operational strength of the ServiceNow platform
- Work with stakeholders to meet Asda’s business objectives, utilising ServiceNow aligned to Asda’s wider technology strategy.
- Owns and evangelizes Asda’s ServiceNow Golden Rules and MVP Policies (Integration Polices, Data Governance Policies, Configuration Policies, Instance Mgmt., Customization Polices and Platform Mgmt. & Development Polices).
- Defines, guides and leads the execution of ServiceNow technical governance processes, ensuring the robustness of the platform.
- Creates and manages key platform documentation artefacts for stakeholders, maintaining documented current state, configuration, and platform dependencies.
- Responsible for ServiceNow technical solutions and collaborates with Asda’s Architecture, Data and Engineering teams to integrate into the broader technical landscape.
- Accountable for all ServiceNow technical designs approval at enterprise forums
- Sets and directs quality standards across the ServiceNow platform teams, ensuring good practice and use of the platform.
About You
Knowledge
- The role requires deep and comprehensive knowledge of ServiceNow Architecture; leading architecture and support functions in delivering against functional objectives.
- Extensive knowledge and technical skills of ITSM, ITOM, ITAM, CSM, HRSD, ESC and CMDB
Communicating and Influencing
- Requiring you to build and maintain an extensive network of peers and contacts including at ServiceNow Steering board.
- Where appropriate you will challenge and help to solve difficult situations whilst maintaining solid internal and external connections.
Influencing and negotiating
- Across all levels in the business and with third party suppliers.
- You will achieve results through inspiring and motivating your team(s) to act and deliver against the strategy.
Freedom to Think and Act.
- This role requires a high degree of autonomous thinking as you set and deliver your strategy using your own experience and guided by broad principles and direction from the Platform Owner and Steering Board. You will work with the Platform teams to create your plans to achieve success.
Desirable skills/qualifications
You have at least 6 years’ ServiceNow experience working in a large/global environment in technical roles (development, architecture, implementation and platform administration) and you have a minimum of 3 years’ experience working in a ServiceNow architecture roles
ServiceNow Certifications; CSA – ServiceNow Administrator, CIS - ServiceNow Implementation ITSM/HRSD/CSM/ITOM
Desirable; Certified Master Architect (CMA). Master. Certified Technical Architect (CTA).
Work Where it Works
Our hybrid way of working gives you the choice to work where it works. This enables you to chose where you’ll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team.
You will also get an excellent benefits package including; -
- Discretionary company bonus
- £5,700 company car or car allowance
- Company pension up to 7% matched
- 10% colleague discount, free parking and many additional rewards.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves
Find your everything
Apply here
Why Asda?
We’re a really values-led organisation. Our mission means we encourage everyone to be open and honest. We work creatively and collaboratively with each other, valuing everyone’s input. We get on with things, we make them happen. As so many people across the UK rely on us, we have to.
Our Creating Change for Better programme tackles the major challenges facing our business and society today and guides our efforts on where we can make the biggest difference by reducing our environmental footprint, creating healthier products and supporting our communities.
Big businesses like ours offer big opportunities. With more than 1,000 stores across the UK, from superstores and Asda Living to petrol stations, as well as depots and Express stores. £60m+ in revenue taken every day. We conduct £300m worth of transactions every week. Our website handles 2 million transactions a month. And 75% of the UK shop in Asda every year.
Rewards and Recognition
Free remote GP service
Available to you, your partner and your children, 24/7, year round.
Pension
Save for retirement with up to 7% matched contributions from Asda.
Free physiotherapy consultations
Helping you and your partner take care of yourselves with 8 free sessions per year.
Colleague discounts
10% off at our stores year round – get discounts on groceries and George clothes year round, and even special double discount events.
Company car
Choose a brand new electric company car or a cash allowance within certain roles, the choice is yours.
Mortgage advice
Whether you’re a first-time buyer, renewing your mortgage, looking at buy to lets, or simply after some advice in getting a mortgage, get free* unbiased advice through the Mortgage Advice Bureau (MAB), one the UKs largest mortgage brokers.
Confidential support helpline
Find free emotional, practical, and financial support that’s fully confidential, through a helpline that’s available 24/7, year round.
Cycle to work
Buy a bike through this scheme and save on tax and national insurance.
Financial support
Find financial wellbeing tools and support, including the ability to stream your pay.
Free eye tests
Head to our in store opticians for a free checkup and take care of your vision.
Bonus
Sharing our success with a discretionary bonus scheme that really rewards your contributions.
Cancer support
Guidance and support for you and your family, from before diagnosis, to treatment and beyond.
Paid time off
From holiday to sick leave and other types of leave, such as parental leave.
Mental health support
Access free mental health support for you and your family.
Support and advice with care
If you’re supporting older family or friends with care and support, find free, confidential information, expert support, and guidance about later life care for your loved ones through the Legal & General Care Concierge service.
Hybrid working
Work where it works if you’re in a role that can be done remotely.
Everything that makes us different, makes us Asda
Our colleague-led inclusion networks, including our DisAbility, Race & Ethnicity, Women at Asda, LGBTQIA+, and our Wellbeing Network, are all about giving our colleagues a space to share their stories, experiences, and perspective. Supported by our dedicated Executive Ambassadors and led by our ten passionate co-chairs, our Networks help us make changes that make life better for every colleague.
Transforming communities and changing lives
Our stores, distribution centres, and head offices work in local communities across the UK – and we want to be a real part of making a difference for them. From our amazing 400 Community Champions to our charity, The Asda Foundation, we’ve got loads of ways to help local groups and charities. Our outreach programmes, grants, and Community Champions are all about listening to our communities’ needs – to shape projects and initiatives that will make a real impact for local people.
Technology roles
Our Technology teams thrive on transforming data into our own platforms and in-store solutions that give us more freedom in what we can do – and make a real impact across our business.
From a culture perspective, everybody is so friendly and really helpful and really kind of energised by the scale of the task here.
Robin,
Group Technical Delivery Manager for e-Commerce,
Leeds
Tech Awards
Nicole Tinnion named in Women to Watch Index 24
Nichole Tinnion - Senior Director in Asda Technology
An absolute honour to be listed in the Women To Watch Index for 2024. It’s the first time Technology and Engineering has had its own section and I couldn’t be prouder to have been put forward, never mind selected.
I am extremely lucky to have been surrounded by great people at Asda who I learn from every day, but also by those around me at home who make me a better human every day.
For anyone who thinks they can’t be their true self everyday and be successful, trust me, you can!
The opportunity to be a part of this crucial chapter in Asda's history is one that I couldn't resist.
Rob,
Director of Delivery
Work where it works
Here at Asda, we think that the best way to work is to do it where it works best. That’s why all of our teams who are able to work from home, work with each other to figure out a pattern that works for you all, and the business needs. So you can get the most out of work, whether that’s at home, the office, or both.