Partner Relationship ManagerHead Office

“Everything about Asda”

We are a values-led organisation. As such we, encourage everyone to be open and honest. We work creatively and collaboratively, valuing everyone’s input.

Our collaborative culture, the size of our business and our belief in the empowerment of the individual means opportunities at Asda are abundant.

We have turnover of £20bn+ per year. Our website handles over 2 million transactions a month. We have around 141,000 dedicated Asda colleagues ensuring that our customers are at the heart of everything we do.

“Everything you’ll love”

  • Hybrid and flexible working – everyone is looking for that work/life balance and Asda have it on point. Flexible working meaning you work where it works to meet both your needs and the business needs
  • Discretionary bonus – Rewarding you for your hard work and efforts
  • Company Pension Scheme matched to a limit – Looking forward to the future
  • Minimum 24 days annual leave per year plus 8 bank holidays – Making sure you take time for your self and switch off
  • 4 weekly pay – which means you get an extra payday a year
  • Digital GP and Wellbeing sessions – Asda genuinely cares so we create a culture where our people can perform at their best, the physical health and mental wellbeing of all our people is very important to us
  • Discount off your shopping at Asda and George - with extra discounts running throughout the year – really makes a difference, saving the colleagues an average of £700 a year
  • Career development and apprenticeship and graduate schemes - we want our colleagues to excel and grow with our business. (Link to grad scheme on Asda page)
  • Free city centre parking – you can also use it outside working hours

Plus much more

“That’s more like it”

As a Partner Relationship Manager, you will be responsible for driving the operational delivery of customer service and quality in our Money and Mobile Partners around the world through leading, supporting, directing and developing their customer service colleagues. This role is a 6 months FTC.

“Find your role”

  • Drive change within Money and Mobile Partners, feeding back any observations, issues or constraints to Key Stakeholders.
  • Support other Asda Business Areas with change requests / urgent focus areas and work package escalations.
  • Monitor Money and Mobile Partner performance to development needs are identified, and specific and relevant coaching and development plans are delivered.
  • Achieve results; meeting KPI’s and Service Level Agreements by delivering through others.
  • Understands the customer’s needs and helps the Money and Mobile Partners to deliver great service to a wide range of internal and external customers.
  • Reviewing process and implementing new procedures that improve control, service, financial accuracy or efficiency within the team.
  • Ensure all service levels are achieved and ‘blockers to success’ highlighted.
  • Provide operational direction to Money and Mobile Partner Team Leaders and Ops Managers

“Let's find out about you”

Essentials:

  • Strong influencing and persuasion skills.
  • Excellent verbal and written communication skills.
  • Able to work at cross functional operational levels.
  • Self-starter, being proactive and forward thinking.
  • Able to communicate at a management level with diplomacy, credibility and confidence.
  • Able to analyse information and propose solutions.

Desirable:

  • Supplier Management qualification.
  • Negotiation qualification.
  • Good knowledge of Retail policies and procedures

Find your everything at Asda” - bringing brighter living within everyone’s reach.

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join Asda.

Work Where it Works

Our hybrid way of working gives you the choice to work where it works. This enables you to chose where you’ll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team.

You will also get an excellent benefits package including;-

  • Discretionary company bonus
  • Company pension up to 7% matched
  • 10% colleague discount, free parking and many additional rewards.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves

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