Digital Product Manager - Grocery Home Shopping ServiceHead Office

“Everything about Asda”

We are a values-led organisation. As such we, encourage everyone to be open and honest. We work creatively and collaboratively, valuing everyone's input.

Our collaborative culture, the size of our business and our belief in the empowerment of the individual means opportunities at Asda are abundant.

We conduct £300m worth of transactions every week. Our website handles over 2 million transactions a month. We have more than 145,000 dedicated Asda colleagues ensuring that our customers are at the heart of everything we do.

“Everything you'll love ”

• Hybrid and flexible working – everyone is looking for that work/life balance and Asda have it on point. Flexible working meaning you work where it works to meet both your needs and the business needs
• Car allowance - £5,700 car allowance / electric company car
• Discretionary bonus – Rewarding you for your hard work and efforts
• Company Pension Scheme matched to a limit – Looking forward to the future
• 25 days annual leave per year plus 8 bank holidays – Making sure you take time for yourself and switch off
• 4 weekly pay – which means you get an extra payday a year
• Digital GP and Wellbeing sessions – Asda genuinely cares so we create a culture where our people can perform at their best, the physical health and mental wellbeing of all our people is very important to us
• Discount off your shopping at Asda and George - with extra discounts running throughout the year – really makes a difference, saving the colleagues an average of £700 a year
• Career development and apprenticeship and graduate schemes - we want our colleagues to excel and grow with our business. (Link to grad scheme on Asda page)
• Free city centre parking – you can also use it outside working hours

Plus much more!

“Find your role”

As a product manager you will be joining a passionate team; a team obsessed with giving our customers value, but also with an eye fixed on business results. To do this, you will work alongside your squad, our user experience team and stakeholders across the business. Together, your digital products will give our customers a brilliant online experience.

This role will sit within our Grocery Home Shopping Fulfil & Serve Product team, and will be responsible for our Customer Service Systems – or in other words, responsible for the technology that powers Customer Service Communications and Contact Centre Systems for Asda Grocery Home Shopping customers.

It is a critical time for digital at Asda. We are making a massive move from legacy systems to a best-in-class retail tech stack - a critical and exciting mission. You will join a dedicated community of over 40 e-commerce product managers, within the wider digital product & UX team. Together, they support and encourage each other to make great stuff happen for our business and customers.

What does the role involve?

Manage the core product from ideation, discovery, design and development, to release including:

· New feature development

· Prioritise opportunities in line with our product strategy

· Use data to make sure we work on what brings most value to our customers and Asda

· Find and assess problems to solve, rather than only document stakeholder requirements

· Collaborate with UX designers to create wireframes, user flows, and prototypes

· Collaborate with Integrations and Solutions Architects to ensure technical designs meet customer, user and business needs

· Provide direction for multi-disciplined squads on scope and detailed requirements

· Work with engineering teams to ensure timely, high-quality delivery of features and enhancements

· Build stakeholder partnerships to align goals, objectives, and vision

· Ensure the continuous improvement of the user experience through user research

· Always champion the voice of the customer

· Use data, market and technology trends, and user insights to tell compelling stories

· Manage and prioritise the team's feature backlog to ensure focus on key objectives

· Ensure continuous improvement of our processes by partnering with your product colleagues

“Let's find out about you”

You will already:

• Have a passion for technology and understanding of how to use it to:
• Disrupt competitive markets
• Deliver outstanding experiences for customers
• Drive business results
• Be comfortable challenging the status quo and thinking beyond the norm
• Be at ease with ambiguity, able to act with confidence on your own
• Hold a relevant qualification or experience in product management

Experience of Customer Service and Comms Digital Products may be beneficial in this role, but if not, upskilling will be provided.

“Find your everything at Asda” - bringing brighter living within everyone's reach.

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join Asda.

Work Where it Works

Our hybrid way of working gives you the choice to work where it works. This enables you to chose where you’ll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team.

You will also get an excellent benefits package including; -

• Discretionary company bonus
• £5,700 company car or car allowance
• Company pension up to 7% matched
• 10% colleague discount, free parking and many additional rewards.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves