We've tried to create an online application system that really helps you to find the right jobs with us. When you create a log-in, our system will know who you are every time you visit. This means you can save jobs halfway through an application, receive job alerts and, of course, apply for a vacancy. When you log in, you're simply telling the system who you are.

If you've forgotten your password, simply click on the 'Forgot your password?' link at the bottom of the log-in page and enter either your email or username. A password recovery email will then be sent to that address. Alternatively, if you did not enter a contact email address for your profile, you can answer the security question you selected and reset your password from there.

Your username and password will only be active for 90 days for security reasons. If you're returning after 90 days, you’ll need to reset your password. You can do this by using the 'Forgotten your password?' link on the log-in page of the site. Click on this, and you’ll receive a secure email to the address in your profile. From here, you can reset your password and create a new one.

Job alerts are simply emails that are sent to your email address when a role comes up that’s right for you. In order to get them, you’ll need to create a log-in and then set your alerts by telling us what position you’d like and where. Then, when a job that suits you is available in the area, we'll send you an email to let you know. Brilliant, hey?

Yes you can. And you don't have to create a log-in (perfect if you're helping someone else). All you need to do is click on the 'Send to a friend' button next to the job details. You’ll then need to fill in your email address (the sender), your friend’s email, their name and (if you want) a nice little message. Click 'send-email' and the job details will be winging their way to your friend’s email inbox straight away.

While you're searching for jobs on the system, you might see a number of different roles that interest you. Instead of having to go back and find them after you've made an application, you can just 'save them to your job basket'. Then you can go and find them when you’re ready to apply. In order to use this feature, you’ll need to have created a log-in. You can then access your job basket from the first page you see after you've logged in by clicking on 'View job basket'. But don’t leave it too late and miss the deadline.

We're sorry but, because this is an online system, you’ll need an email address so we can get in touch with you about your application. There are lots of ways that you can do this, and organisations that can help you. Most public libraries have internet access and you can register with a number of different email providers free of charge such as Gmail, Outlook or Yahoo Mail. If you want, you can always pop to your local Jobcentre Plus who should be more than happy to help you get online and set up an email address.

Unfortunately not. We receive thousands of applications every week and we are not able to review them all. Also, everyone lays out their CVs differently, so going through all the information would make it even more confusing. That's why we ask you specific, structured questions and allow you to complete our simple assessment tools (each relevant to the role you are applying for). From your answers, we can easily see if you'll be invited to the next stage of the selection process. It’s a much smarter and quicker way of assessing all of our wonderful candidates, as well as fairer way of ensuring that all candidates follow the same process.

Not for hourly paid roles, sorry. Just like our CVs, if we went through any other documents, it would just take too long to do anything. We'd love to see any supporting documents that you want to bring to an interview or event, such as letters from previous employers etc. We have also tried to allow plenty of places within the application itself for you to tell us about your skills and achievements.

When you have completed an application, you’ll be sent a confirmation email to the address you provided. We’ll then be able to see your details and the role you’ve applied for. Based on the details you've supplied and your online assessment, we’ll decide if we’d like to invite you to the next stage in the process. If you're unsuccessful, you'll receive an email to tell you as soon as possible.

It's quite straightforward. Firstly, log in to the system with the same username and password details as you used when you set up your profile. You'll then see the link on the page to ‘Unfinished job applications’. That’s where all of the job applications that you have previously started can be opened and completed. To continue with an application, just click on the 'Continue' icon to the right of the job title that you'd like to apply for.

Yes of course. Just log in with the username and password details you supplied when you set up your profile. Once you’re in, click on the ‘My details’ link. You’ll see all of your details, which you can change and update if you need to. In fact, you can also change your username and password. 

No, sorry. Once you’ve made an application through the system you can't cancel it. However, if you no longer want to apply for a particular role, please contact the store that you applied to and let them know. You can find the store contact details here. Just give them a quick call, tell them your name and the role that you applied for, and they’ll remove you from the selection process.

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