Frequently Asked Questions

If I have a disability what can I do?
If you need help with your online application please contact the Jobcentre, Remploy (your local advisor) or your Employment Support Worker to assist you. These organisations offer independent expert advice and support across the UK, and are a free service for you to use. There is no time limit on the online tests, so you can take as long as you want to complete them. If you are invited to the next stage (which is our Assessment Centre or interview), please contact the recruiting team to talk through any reasonable adjustment you may need. All our contact telephone numbers are available on the main Asda website www.ASDA.com  

Why do I need to create a log in?
We've tried to create an online application system that really helps to you to find the right jobs with us. When you create a log in our system will know who you are every time you visit. This means that you can save jobs half way through an application, receive job alerts by email and also, of course, apply for a vacancy. When you log in you're simply telling the system who you are for next time you visit, that's why it's important.

What should I do if I've forgotten my password?
If you're forgotten your password simply click on the 'Forgot your password?' link at the bottom of the log in page and enter either the email address you registered with or your username. A password recovery email will then be sent to that address. Alternatively if you did not enter a contact email address for your profile, you can answer the security question you selected, and you can reset your password in that screen.

My log in doesn't seem to work anymore?
Your username and password are only active for 90 days for security reasons. If you're returning after 90 days you will need to reset your password. You can do this using the 'Forgotten your password?' link on the log in page of the site. Click on this and you will receive a secure email to the address in your profile and this allows you to reset your password and create a new one.

What are job alerts?
Job alerts are simply emails that are sent to your email address when a role comes up that suits you. In order to set these up you just need to create a log in and then set up your alerts by telling us what position you're looking for and where. Our system will then look out for these jobs and when one comes up we'll send you an email to let you know, brilliant eh?

What's the job basket for?
Your job basket is just that, a place that you can store jobs in before you decide to check them out properly and apply. While you're searching for jobs on the system you might see a number of different roles that suit you so instead of you having to go back and find them after you've made one application you can just 'save them to you job basket' and retrieve them to look at or apply to later. In order to use this feature you will need to have created a log in and you can access your job basket from the first page you see after you've logged in, just click on 'view job basket'. You will still need to apply before the job closes.

How do I apply if I haven't got an email address?
We're sorry but because this is an online system you will need to have an email address so that we can get in touch with you about your application. There are lots of ways that you can do this and organisations that can help you. Most public libraries have internet access and you can register with a number of different email providers free of charge such as GoogleMail, Hotmail or Yahoo Mail. In addition, your local Jobcentre Plus can also help you to get online and get yourself an email address.

How do I search for jobs?
It's quite simple. First click on the 'Search and apply' button that you'll see in the top right of the page. This takes you to the search and apply page. You don't need to log in to search vacancies but if you don't you won't be able to apply or save any of the roles that you find - so it might be worth creating a log in now.

You are then presented with a number of search criteria, so you can search by location, by business unit (i.e. stores or depots or both), by position type, the type of role (Full-time or Part-time) and also the shift pattern that you're looking for. You don't have to select all of these and can search by each criteria or any combination of them to find the role that suits you best.
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Can I send this job to a friend?
Yes you can. And you don't need to create a log in to search for jobs and send them to a friend - perfect if you're helping someone else find a job. Simply follow the instructions on screen to search for a job that suits. Once you find a role that you want to send to a friend, click on the 'Send to a friend' button either above or below the job details. You will then need to fill in your email address (the sender) the email address of your friend, their name and you can also add a message too. Click 'send-email' and the job details will be winging their way to your friend email inbox straight away.

Do I need to register/create a log in to apply for a job?
Yes you do. Creating a log in on our system allows us to know who you are each time you visit. This means that we can identify your application details easily and make sure that we keep track of you as you go through the application process. It also means that you benefit too as logging in means you can save jobs half way through an application and also receive job alerts by email. When you log in you're simply telling the system who you are for next time you visit, that's why it's important.

Can I send you my CV?
Unfortunately not. As you can imagine, we receive thousands of applications every week and it would be impossible to take the time to read each one, particularly when everyone has a different way of laying out the information on their CV. That's why we ask you specific, structured questions and allow you to complete our simple assessment tools (each relevant to the role you are applying for). From your answers to these we can easily identify if you'll be invited to the next stage of the selection process and it allows us to assess everyone quicker and more efficiently.

Can I upload any documents to support my application?
Not for hourly paid roles sorry, you can't upload support documents during the online application process. We'd love to see any support documents that you'd like to bring with you if you're invited to a selection event though - such as letters from previous employers etc. We have also tried to allow plenty of places within the application itself where you can tell us about your skills and achievements.

What will happen when I apply?
When you have completed an application you will receive an email to the email address that you have provided to us to confirm that we have received your application. The store or area that you have applied to is able to see your details and the role that you have applied for on our system. On the basis of the details you supplied and also on your online assessment they will decide if they'd like to invite you to the next stage in the process. If you're unsuccessful you'll receive an email to tell you as soon as possible.

How do I get back to a job that I've started applying for previously?
It's quite straightforward. First you need to access the website and log in using the same username and password details as you used when you set up your profile. Once you have entered you username and password, you'll see the link on the page to Unfinished Job Applications. Here is where all of the job applications that your have previously started can be opened and completed. To continue with an application just click on the 'continue' icon to the right of the job title that you'd like to apply for.

Can I update my profile information?
Yes of course. First you need to access the website and log in using the same username and password details as you used when you set up your profile. Once you have entered you username and password, you'll see the link on the page called 'My Details'. Click on this and you will see all of your details and can change and update them. You can also change your username and password here too.

Can I cancel my application?
No sorry, once you have made an application through the system you can't cancel it. However if your circumstances change and you no longer want to apply for a particular role please contact the store that you applied to and let them know. You can find the store contact details here. Please just give them a quick call with your name and details of the role that you applied for and they will remove you from the selection process.

What Right to Work documentation do I need?
Click here to see the information we need from you to prove you have the right to work in the UK.

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If I have a disability what can I do?
If you need help with your online application please contact the Jobcentre, Remploy (your local advisor) or your Employment Support Worker to assist you. These organisations offer independent expert advice and support across the UK, and are a free service for you to use. There is no time limit on the online tests, so you can take as long as you want to complete them. If you are invited to the next stage (which is our Assessment Centre or interview), please contact the recruiting team to talk through any reasonable adjustment you may need. All our contact telephone numbers are available on the main Asda website www.ASDA.com  

Why do I need to create a log in?
We've tried to create an online application system that really helps to you to find the right jobs with us. When you create a log in our system will know who you are every time you visit. This means that you can save jobs half way through an application, receive job alerts by email and also, of course, apply for a vacancy. When you log in you're simply telling the system who you are for next time you visit, that's why it's important.

What should I do if I've forgotten my password?
If you're forgotten your password simply click on the 'Forgot your password?' link at the bottom of the log in page and enter either the email address you registered with or your username. A password recovery email will then be sent to that address. Alternatively if you did not enter a contact email address for your profile, you can answer the security question you selected, and you can reset your password in that screen.

My log in doesn't seem to work anymore?
Your username and password are only active for 90 days for security reasons. If you're returning after 90 days you will need to reset your password. You can do this using the 'Forgotten your password?' link on the log in page of the site. Click on this and you will receive a secure email to the address in your profile and this allows you to reset your password and create a new one.

What are job alerts?
Job alerts are simply emails that are sent to your email address when a role comes up that suits you. In order to set these up you just need to create a log in and then set up your alerts by telling us what position you're looking for and where. Our system will then look out for these jobs and when one comes up we'll send you an email to let you know, brilliant eh?

What's the job basket for?
Your job basket is just that, a place that you can store jobs in before you decide to check them out properly and apply. While you're searching for jobs on the system you might see a number of different roles that suit you so instead of you having to go back and find them after you've made one application you can just 'save them to you job basket' and retrieve them to look at or apply to later. In order to use this feature you will need to have created a log in and you can access your job basket from the first page you see after you've logged in, just click on 'view job basket'. You will still need to apply before the job closes.

How do I apply if I haven't got an email address?
We're sorry but because this is an online system you will need to have an email address so that we can get in touch with you about your application. There are lots of ways that you can do this and organisations that can help you. Most public libraries have internet access and you can register with a number of different email providers free of charge such as GoogleMail, Hotmail or Yahoo Mail. In addition, your local Jobcentre Plus can also help you to get online and get yourself an email address.

How do I search for jobs?
It's quite simple. First click on the 'Search and apply' button that you'll see in the top right of the page. This takes you to the search and apply page. You don't need to log in to search vacancies but if you don't you won't be able to apply or save any of the roles that you find - so it might be worth creating a log in now.

You are then presented with a number of search criteria, so you can search by location, by business unit (i.e. stores or depots or both), by position type, the type of role (Full-time or Part-time) and also the shift pattern that you're looking for. You don't have to select all of these and can search by each criteria or any combination of them to find the role that suits you best.
Back to top

Can I send this job to a friend?
Yes you can. And you don't need to create a log in to search for jobs and send them to a friend - perfect if you're helping someone else find a job. Simply follow the instructions on screen to search for a job that suits. Once you find a role that you want to send to a friend, click on the 'Send to a friend' button either above or below the job details. You will then need to fill in your email address (the sender) the email address of your friend, their name and you can also add a message too. Click 'send-email' and the job details will be winging their way to your friend email inbox straight away.

Do I need to register/create a log in to apply for a job?
Yes you do. Creating a log in on our system allows us to know who you are each time you visit. This means that we can identify your application details easily and make sure that we keep track of you as you go through the application process. It also means that you benefit too as logging in means you can save jobs half way through an application and also receive job alerts by email. When you log in you're simply telling the system who you are for next time you visit, that's why it's important.

Can I send you my CV?
Unfortunately not. As you can imagine, we receive thousands of applications every week and it would be impossible to take the time to read each one, particularly when everyone has a different way of laying out the information on their CV. That's why we ask you specific, structured questions and allow you to complete our simple assessment tools (each relevant to the role you are applying for). From your answers to these we can easily identify if you'll be invited to the next stage of the selection process and it allows us to assess everyone quicker and more efficiently.

Can I upload any documents to support my application?
Not for hourly paid roles sorry, you can't upload support documents during the online application process. We'd love to see any support documents that you'd like to bring with you if you're invited to a selection event though - such as letters from previous employers etc. We have also tried to allow plenty of places within the application itself where you can tell us about your skills and achievements.

What will happen when I apply?
When you have completed an application you will receive an email to the email address that you have provided to us to confirm that we have received your application. The store or area that you have applied to is able to see your details and the role that you have applied for on our system. On the basis of the details you supplied and also on your online assessment they will decide if they'd like to invite you to the next stage in the process. If you're unsuccessful you'll receive an email to tell you as soon as possible.

How do I get back to a job that I've started applying for previously?
It's quite straightforward. First you need to access the website and log in using the same username and password details as you used when you set up your profile. Once you have entered you username and password, you'll see the link on the page to Unfinished Job Applications. Here is where all of the job applications that your have previously started can be opened and completed. To continue with an application just click on the 'continue' icon to the right of the job title that you'd like to apply for.

Can I update my profile information?
Yes of course. First you need to access the website and log in using the same username and password details as you used when you set up your profile. Once you have entered you username and password, you'll see the link on the page called 'My Details'. Click on this and you will see all of your details and can change and update them. You can also change your username and password here too.

Can I cancel my application?
No sorry, once you have made an application through the system you can't cancel it. However if your circumstances change and you no longer want to apply for a particular role please contact the store that you applied to and let them know. You can find the store contact details here. Please just give them a quick call with your name and details of the role that you applied for and they will remove you from the selection process.

What Right to Work documentation do I need?
Click here to see the information we need from you to prove you have the right to work in the UK.